Customer Service


If you have any questions or concers don't hesitate to contact us Info@VisceraStudio.com.

Gift Receipts & Gift Cards

  • If you'd like to give your item as a gift please write that in the "notes" section at checkout and we'll happily gift wrap your purchase and include a gift receipt. 
  • Gift Cards are issued electronically and are useable immediately. If you would like a physical gift card, please indicate so in the "notes" section at checkout.

3D Printed Jewelry

  • You can shop from our "ready to ship" section and items will be sent within 2 business days
  • Any jewelry not under the "ready to ship" section are made to order. Please allow approximately 3 weeks for your piece to be produced and then shipped to you. 
  • Most of our jewelry is available in steel, bronze, brass, silver, gold, or rose gold- if you'd prefer a different material (i.e. rhodium or platinum) please contact us for pricing 
  • We also can offer customized jewelry. Please keep in mind we do not create replicas or produce pieces with copywritten images. 

Shipping

  • We offer free 3-5 day shipping for all domestic orders over $50 (except HI & AK) via USPS
  • You can also opt for in-store pick-up, your item will be ready to pick-up within 1 hour.
  • Orders are packed and shipped out within 2 business days
  • Once your order has been shipped you will be emailed a tracking number so you know when you expect your purchase.

  • We can require a signature for your delivery with an additional $3 fee.
  • Need it quickly? We offer expedited shipping. The price will vary based on location and weight. Once you place your order we'll contact you with further details and shipping costs. 

Exchanges

  • We offer exchanges/store credit within 30 days of purchase when accompanied by a receipt (we do not cover the cost of return shipping)

  • All exchanged product must be in new, unworn, resellable condition with original tags. Any items not meeting these criteria will not be accepted.

  • For any questions please email order@viscerastudio.com or call 510-410-9040.